Privacy Policy

1. Information We Collect

Information You Provide Directly

When you complete our lead form, call us, or contact us by email, we may collect:

• Full name
• Property address and location
• Phone number (mobile and/or landline)
• Email address
• Property condition and description details you choose to share
• Your preferred closing timeline or other circumstances you disclose

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URL (how you arrived at our site)
• Date and time of your visit

Information from Third Parties

We may supplement your information with data from publicly available sources, including county property records, tax assessor databases, and MLS data, for the purpose of evaluating your property and preparing a cash offer.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To prepare and deliver a cash offer on your property
• To contact you regarding your inquiry via phone, text message, or email
• To conduct due diligence on properties we are considering purchasing
• To improve our website and user experience through analytics
• To comply with legal obligations, including real estate transaction requirements
• To send follow-up communications if you have opted in to receive them
• To prevent fraud and protect the security of our business and users

We do not sell, rent, or trade your personal information to third-party marketers.

3. SMS & Telephone Communications

By submitting your phone number through our website form or by calling us, you expressly consent to be contacted by PrimeNest Properties LLC via:

• Telephone calls (including calls using an automatic telephone dialing system or prerecorded voice)
• Text messages (SMS/MMS)

at the phone number you have provided, for the purpose of discussing your property and our cash offer.

Your consent to receive calls and texts is given pursuant to the Telephone Consumer Protection Act (TCPA). You may revoke consent at any time by notifying us in writing or by following the opt-out instructions above.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, including:

• Title companies and closing attorneys involved in your transaction
• CRM and lead management software providers
• Website hosting and analytics providers
• Email and SMS communication platforms

These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government investigations.

Business Transfers

In the event that PrimeNest Properties LLC is acquired, merged, or sells substantially all of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymous.
• Marketing Cookies: Used to track visitors across websites to display relevant advertising (e.g., Google Ads remarketing, Facebook Pixel). These are only active if you have not opted out.

Your Cookie Choices

Most web browsers allow you to control cookies through browser settings. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and opt out of interest-based advertising through the Network Advertising Initiative.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Lead inquiries that did not result in a transaction: Up to 3 years
• Completed real estate transactions: Minimum 7 years, as required by North Carolina real estate and tax law
• SMS opt-out records: Indefinitely, to honor your opt-out preference
• Website analytics data: Up to 26 months (Google Analytics default)

After the applicable retention period, your data is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email, or by contacting us directly
• Opt-Out of SMS: Reply STOP to any text message
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@primenestpropertiesllc.com. We will respond within 30 days.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, restricted access to personal data on a need-to-know basis, and regular review of our data handling practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will delete such information promptly.

10. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purpose, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt Out of Sale: We do not sell personal information, so this right is not applicable. However, you may still submit a "Do Not Sell My Personal Information" request and we will honor it.

To submit a CCPA request, contact us at info@primenestpropertiesllc.com or call (910) 242-3684. We will verify your identity before processing the request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If we make material changes, we will provide a more prominent notice (such as a banner on our website). We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: